Privacy Policy
TillSkill respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how TillSkill collects, holds, uses, discloses, and protects personal information when you visit the TillSkill website, register for a webinar, make an enquiry, enrol in a course, or otherwise interact with TillSkill.
By using the TillSkill website, you acknowledge that you have read this Privacy Policy.
1. Who We Are
TillSkill is an Australia-based education and professional development business that provides preparatory training, webinars, and related learning support for global professional qualifications.
For privacy-related questions, requests, or complaints, you can contact TillSkill at:
Email: [Insert Privacy Email]
Phone: [Insert Phone Number]
Postal Address: [Insert Registered Business Address, Victoria, Australia]
2. What Personal Information TillSkill Collects
Depending on how you interact with TillSkill, we may collect personal information such as your name, email address, phone number, country or city, profession, education stage, career stage, course or webinar interests, information submitted through forms or enquiries, billing and payment-related information, records of your communications with TillSkill, and technical information such as your IP address, browser type, device information, cookies, and website usage data.
If you enrol in a course or request support relating to a certification body, TillSkill may also collect information that is reasonably necessary to process your registration, onboarding, academic support, or related administrative matters.
3. How TillSkill Collects Personal Information
TillSkill may collect personal information directly from you when you fill in forms on the website, register for a webinar, newsletter, event, consultation, or course, or contact TillSkill by email, phone, WhatsApp, or social media.
TillSkill may also collect personal information when you interact with the website through cookies, analytics tools, and similar technologies, from payment providers, webinar platforms, CRM systems, or other service providers involved in delivering TillSkill services, and from third parties where you have consented or where collection is otherwise permitted by law.
4. Why TillSkill Collects, Holds, Uses, and Discloses Personal Information
TillSkill may collect, hold, use, and disclose personal information for purposes including providing access to webinars, courses, consultations, and related services, responding to enquiries, providing customer support, processing registrations, enrolments, and payments, sending confirmations, reminders, invoices, and service updates, sending marketing communications where consent has been given or where otherwise permitted by law, improving the website and TillSkill services, conducting analytics and reporting, protecting systems and users from fraud or misuse, and complying with legal, regulatory, or contractual obligations.
5. Website Analytics, Cookies, and Similar Tools
The TillSkill website may use cookies, pixels, analytics tools, and related technologies to understand website traffic, remember user preferences, improve website functionality, and support communications and marketing.
You can usually manage cookies through your browser settings. If you disable cookies, some parts of the TillSkill website may not function as intended.
6. Direct Marketing
If you subscribe to updates, register for a webinar, download resources, or otherwise opt in, TillSkill may send you information about courses, events, webinars, newsletters, insights, and related services.
You can opt out of marketing communications at any time by using the unsubscribe link in the message or by contacting TillSkill using the details above.
TillSkill may still send service-related or transactional communications where necessary, including webinar confirmations, reminders, payment confirmations, support responses, and important updates relating to a service you have requested.
7. Who TillSkill May Disclose Personal Information To
TillSkill may disclose personal information to employees, contractors, instructors, and administrative staff, technology providers supporting the TillSkill website and related systems, professional advisers such as accountants, auditors, insurers, and legal advisers, certification bodies, publishers, or authorised education partners where relevant to a service you have requested, regulators, law enforcement bodies, courts, or government agencies where required or authorised by law, and any other party where you have consented to the disclosure.
TillSkill does not sell personal information.
8. Overseas Disclosure
Because TillSkill operates internationally and may use international service providers, personal information may be disclosed to recipients located outside Australia.
These countries may include, where applicable, Australia, India, the United States, and other countries in which TillSkill technology, webinar, CRM, analytics, payment, or cloud service providers operate.
Where reasonable in the circumstances, TillSkill takes steps to ensure that overseas recipients handle personal information in a manner consistent with applicable privacy requirements.
9. How TillSkill Stores and Protects Personal Information
TillSkill takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. These steps may include access controls, password protection, role-based permissions, secure platforms, staff confidentiality measures, and appropriate technical and organisational safeguards.
However, no method of transmission over the internet or electronic storage is completely secure. While TillSkill takes reasonable steps to protect personal information, TillSkill cannot guarantee absolute security.
10. Retention of Personal Information
TillSkill keeps personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, manage records, comply with legal obligations, resolve disputes, and enforce agreements.
When personal information is no longer reasonably required, TillSkill will take reasonable steps to destroy it or de-identify it, unless TillSkill is required or authorised to retain it.
11. Access and Correction
You may request access to the personal information TillSkill holds about you. You may also ask TillSkill to correct personal information if you believe it is inaccurate, out of date, incomplete, irrelevant, or misleading.
Requests should be sent to [Insert Privacy Email]. TillSkill may need to verify your identity before responding.
12. Making a Privacy Complaint
If you believe TillSkill has handled your personal information in a way that breaches applicable privacy requirements, you may lodge a complaint by emailing [Insert Privacy Email].
Please include your name, contact details, and a description of your concern.
TillSkill will review your complaint and aim to respond within a reasonable period.
If you are not satisfied with the response, you may have the right to contact the Office of the Australian Information Commissioner.
13. Third-Party Websites
The TillSkill website may contain links to third-party websites, platforms, or services. TillSkill is not responsible for the privacy practices of those third parties. You should review their privacy policies separately.
14. Children
The TillSkill website may be accessed by students at different stages of education. Where required, webinar or course registrations for minors should be made by, or with the involvement of, a parent, guardian, or authorised representative.
15. Changes to This Privacy Policy
TillSkill may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. Continued use of the TillSkill website after an update indicates acceptance of the revised policy.